Managed IT services
Our key services
Software management
EnR maintains Software’s high performance, security, and user adoption. We also improve its functional capabilities and make it more powerful and attractive for end users EnR’s dedicated web and mobile software solutions tailored to the growth stage including research and business consultation support..
Infrastructure management
.EnR’s IT infrastructure portfolio can help your business run at peak efficiency 365 days a year. By ensuring the correct operation, integrity and immunity of IT infrastructures’ components and nodes, we guarantee that business processes are stable and protected.
Our managed IT services in action
Evaluation
We assess the state of the software and infrastructure to be managed.
Scope
With the customer, we decide on the scope, duration, and budget of the engagement.
Team selection
We select professionals with respective qualifications.
SLA
We sign an SLA summarizing the conditions of cooperation between Enr and the customer.
Process
We provide on-demand or ongoing services in line with the SLA.
Application management services
EnR is a full-service application management services provider that’s ready to proactively monitor, optimize, maintain and update your core business applications. EnR manages web and mobile application environments across multiple business verticals including maintaining, enhancing, and optimizing custom and platform-based applications. We offer Comprehensive Support including Bug-Fixes, Update and Release Support, Backup and Data Recovery
Technological focus
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App lifecycle management
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Configuration and reconfiguration
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Functional and security updates
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Feature optimization
User focus
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User access
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User experience
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User analytics
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User behavior
360° IT infrastructure management
We provide full infrastructure monitoring by using the latest tools to ensure that your systems achieve maximum uptime.Our key objective here is to preserve the integrity of IT infrastructures and their components while ensuring their security and adaptability to changing business requirements. In addition, our team provides proactive maintenance on equipment that requires attention regularly to ensure that they remain efficiently operational down the road.
Network management
Our network administration and network support services ensure your team can connect to your business network consistently and securely.
Storage management
We manage data centers and stand-alone data storages to maintain their well-balanced load and protection of stored data.
System administration
We ensure availability and security of enterprise IT assets (databases, physical and virtual servers, active directories, etc.)
Device management
We set up processes and tools for the continuous monitoring and security checkups of corporate devices.
Risk mitigation
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Orchestrating disaster recovery
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Restoring network connectivity
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Increasing computing capacity
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Resolving data storage and access issues
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Redistributing computing power
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Re-architecting infrastructure components
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Carrying out stress testing
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Responding to security issues
3-step infrastructure optimization
1. Continuous monitoring
Explore the infrastructure hierarchy
Access the state of all infrastructure components
Identify infrastructure optimization opportunities
2. Continuous feedback
Develop the target IT infrastructure model
Agree on change management procedures
Outline the infrastructure domain roadmap
3. Continuous optimization
Implement enhancements and necessary configurations
Automate system cloning, copying, and refreshing
Establish a consolidated approach to infrastructure management
Smart solutions for managed IT services
Resolute offers managed IT services to provide daily support, maintenance and monitoring of your technology enabling your team to focus on the strategic aspects of your business.We build smart solutions with built-in ML features that help IT operations staff to:
- Detect and classify incidents: quickly distinguish valuable metrics from thousands of events generated across the environment.
- Recognize patterns: understand how scattered events are connected within specific situations.
- Predict and prevent disaster: detect service-affecting issues before they hinder operations or end users start alerting to them.
Our managed IT services in action
Our solutions help IT managers handle the daily challenges of infrastructure monitoring and troubleshooting.
Centralized monitoring
Events from all apps and domain-specific infrastructure monitoring tools are captured and analyzed in a central hub.
Noise reduction
With the customer, we decide on the scope, duration, and budget of the engagement.
Event classification
We select professionals with respective qualifications.
Analysis of recurring situations
Managed IT security services
We offer IT security services as well as IT disaster recovery services designed to shield your critical IT environment from harm. From assessing the state of your vulnerabilities to providing day-to-day security functions, our team has the knowledge and expertise to give your organization peace of mind.With a dedicated testing team on board, we are well-equipped to carry out essential types of security testing based on three core methodologies:
White box
Security tests performed by experts familiar with the software implementation logic. Tests help analyze source code and explore system behavior in response to expected and unexpected commands.
Gray box
With software documentation on hand, our testers perform real-time security tests in live environments along with selective source code analysis, defined individually for each client.
Black box
Penetration testing in the production environment to simulate the actions of an external attacker with no insider knowledge and performed as a cyberattack simulation.
Change management
Businesses expect their IT infrastructures and software to be stable, reliable, and predictable while also being easily adaptable to evolving business requirements. To meet these expectations, EnR helps enterprises set up change management processes to guarantee hiccup-free evolution of their IT environments and avoid disruptions.
Evaluation
We estimate the benefits and risks of changes along with elaborating positive and negative scenarios in the application roadmap.
Prioritization
We prioritize planned changes to allocate optimal resources for their implementation and further adjustment to business needs.
Testing and backup
We thoroughly test the components affected by changes, adding a backup plan for each deployment to restore its previous state if the deployment fails.
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